1. Information We Collect
Depending on how you interact with us, we may collect information such as:
- Name
- Email address
- Telephone number
- Billing and delivery address
- ZIP code
- Information submitted through quote, contact, or inquiry forms
- Information about the sauna models, accessories, delivery, installation, or other products and services in which you are interested
- Information necessary to process or administer an order
- Communications between you and BUXENA
- Photographs, measurements, drawings, site information, or other materials you voluntarily provide when requesting product, delivery, or installation guidance
Our website may also automatically collect certain technical information, including IP address, browser type, device information, operating system, pages viewed, referring pages, approximate location derived from IP address, and information about how visitors interact with the website.
2. How We Use Information
We may use personal information to:
- Respond to inquiries and quote requests
- Recommend appropriate sauna models, heaters, accessories, delivery options, or related products and services
- Prepare and administer quotations and orders
- Process and fulfill purchases
- Coordinate shipping, delivery, and, when purchased or arranged, installation services
- Communicate regarding orders, deliveries, installation, warranty matters, customer service, and other transactions
- Maintain business and transaction records
- Operate, maintain, secure, and improve our website
- Understand how visitors use our website
- Detect and prevent fraud, misuse, or security incidents
- Comply with applicable legal and regulatory obligations
- Protect BUXENA, our customers, suppliers, service providers, and others
3. Payments
If online payment functionality is offered, payments may be processed through third-party payment service providers.
BUXENA does not intend to store complete payment-card information on its own website when payment processing is handled by a third-party payment provider.
Payment providers process information according to their own terms and privacy practices.
4. How We Disclose Information
We may disclose personal information when reasonably necessary to operate our business, including to:
- Manufacturers and suppliers when necessary to prepare or fulfill an order
- Shipping, freight, logistics, and delivery providers
- Installation contractors or other service providers when installation or related services are requested
- Payment processors and financial service providers when applicable
- Website hosting, technology, security, analytics, communications, and other business service providers
- Professional advisers, including accountants, insurers, consultants, and legal advisers
- Government authorities or other parties when required by applicable law, legal process, or a valid governmental request
We may also disclose information when reasonably necessary to protect our rights, property, customers, business, or others.
If BUXENA is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction.
BUXENA does not disclose personal information to third parties for their own purposes except as described in this Privacy Policy or as otherwise disclosed to you.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies necessary for website functionality and may use additional technologies for preferences, analytics, performance, or marketing where implemented.
Cookies are small pieces of information stored on or associated with your browser or device.
Where required, visitors may be given choices regarding non-essential cookies through the website's cookie-consent tools.
You may also control certain cookies through your browser settings. Disabling cookies may affect some website functionality.
6. Analytics and Advertising
BUXENA may use analytics or advertising technologies to understand website usage, measure performance, improve our services, or market our products.
If such technologies are implemented, information about your browser, device, interactions with the website, and similar online activity may be processed by the relevant service providers.
Where applicable law provides a right to opt out of certain targeted advertising, sale, or sharing of personal information, BUXENA will provide the required mechanism for exercising that right.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no Internet transmission, electronic storage system, or security measure can guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to administer inquiries and transactions, provide customer service, maintain appropriate business records, resolve disputes, enforce agreements, and satisfy legal, accounting, tax, warranty, and other legitimate business requirements.
Retention periods may vary depending on the type of information and the reason it is maintained.
9. Your Privacy Rights
Depending on where you reside and subject to applicable law, you may have rights concerning your personal information, which may include rights to:
- Confirm whether we process your personal information
- Access certain personal information
- Correct inaccuracies
- Request deletion of certain personal information
- Obtain a copy of certain personal information
- Opt out of certain processing for targeted advertising, sale of personal information, or qualifying profiling
- Appeal certain decisions concerning a privacy-rights request
These rights are not absolute and may be subject to exceptions under applicable law.
To submit a privacy request, contact:
info@buxena.comPlease include enough information for us to understand and appropriately respond to your request. We may need to verify your identity before completing certain requests.
Where applicable law provides a right to appeal our decision regarding a privacy request, you may submit an appeal using the same email address and state that your request is an appeal.
10. Opt-Out Preference Signals
Where required by applicable law, BUXENA will recognize qualifying browser-based opt-out preference signals for applicable processing, such as Global Privacy Control, in accordance with applicable legal requirements.
The availability and effect of these signals may depend on your jurisdiction and the technologies used on our website.
11. Email Communications
We may send transactional or service-related communications concerning inquiries, quotations, purchases, deliveries, installation, warranty matters, or customer service.
If we send marketing emails, recipients may opt out of marketing communications using the unsubscribe method provided in those communications or by contacting us.
Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications.
12. Children's Privacy
Our website and products are intended for adults and are not directed to children under 13.
We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information in circumstances requiring deletion, we will take appropriate steps to delete it.
13. Third-Party Websites
Our website may contain links to manufacturers, suppliers, social-media platforms, or other third-party websites.
BUXENA is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
14. United States Operations
BUXENA operates from the United States. Information collected through our website or business interactions may be processed and stored in the United States and in other locations where our service providers operate, subject to applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technologies, services, or applicable legal requirements.
When we update the policy, we will revise the "Last Updated" date displayed at the top of this page.
16. Contact Us
Questions about this Privacy Policy or our privacy practices may be directed to:
BUXENA LLC
22 Silvermine Woods
Wilton, CT 06897
United States
Email: info@buxena.com
